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Booking & Security
Will I get the same house cleaner each visit?
For our recurring customer we may be able to provide the same cleaner upon request and also upon cleaner approval. Only for our weekly, bi-weekly or monthly cusotmers.
Can I trust my home cleaning professional?
We only work with the very best professional and local cleaners. They go through a background check. We want our customers to create a relationship with our cleaners. If you have issues with a cleaners we can rematch you with another cleaner.
What if I have a security system?
Provide us when you book any instruction on how to enter the proprety. Create specific codes for cleaners.
General Questions
Will I get the same house cleaner each visit?
For our recurring customer we may be able to provide the same cleaner upon request and also upon cleaner approval. Only for our weekly, bi-weekly or monthly cusotmers.
Can I trust my home cleaning professional?
We only work with the very best professional and local cleaners. They go through a background check. We want our customers to create a relationship with our cleaners. If you have issues with a cleaners we can rematch you with another cleaner.
What if I have a security system?
Provide us when you book any instruction on how to enter the proprety. Create specific codes for cleaners.
Payments
How do I change my credit card?
For all bookings, we require a credit or debit card on file to hold and guarantee the reservation. Same as a hotel booking. The card is only charged at the end of the booking when cleaner checks out. You can change you the card on file by loging into your account or by calling our customer service.
When will I be charged ?
A hold is put on the amoumt 24 hours before the cleaning to verify that the card is valid. Payment for the cleaning occurs at 7pm estern time at the end of the day of your cleaning.
How do I redeem a discount code, voucher, or gift card?
You can redeem the code when you book online your house cleaning service or when you call our customer services tell us you a a coupon and don’t forget the coupon CODE.
How do I pay?
We only accept debit or credit card payment. No payment by cash or check. All major cards such as American Express, Discovery, MasterCard, Visa. For tracking issues and that way check don’t get lost or wet with the cleaners apron.
Will I be charged if I cancel my booking?
We do have a 48 hour cancellation policy. a $70 fee may apply if you don’t respect that policy. We work really hard to make good cleaners available. So if we want to keep good cleaners around we need to pay them also if there is a no shoe.
Should I give the cleaner a tip?
100% of the tip amount goes to cleaners. Feel free to give that to them directly cash or you can add it on the booking by logging into your account.
How do I edit a booking?
You can log in into your account to update your booking or make any changes. Remember cancellations fees may apply for 48 hours before.
Our Services
Will I get the same house cleaner each visit?
For our recurring customer we may be able to provide the same cleaner upon request and also upon cleaner approval. Only for our weekly, bi-weekly or monthly cusotmers.
Can I trust my home cleaning professional?
We only work with the very best professional and local cleaners. They go through a background check. We want our customers to create a relationship with our cleaners. If you have issues with a cleaners we can rematch you with another cleaner.
What if I have a security system?
Provide us when you book any instruction on how to enter the proprety. Create specific codes for cleaners.
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Schedule, Manage & Track your cleaning
Schedule, Manage and Track your cleaning session in few click with our iPhone and Android phone app. Download is few easy steps and get the best cleaning experience of your life.
