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Booking & Security
How natural are your products?
How long is shipping?
Are your products handmade?
How long do your oils last?
General Questions
How do I make a booking?
We’ve made the booking process really easy with our online estimate form for you to get a fast pricing and fast online booking. If you prefer to discuss that with an agent or need help, you can give us a call.
How do I log into my account?
We provide an online account for our customers to schedule, manage and track their cleanings. you can login on the top right corner or with our phone app
Do you bring your own cleaning supplies, products and equipment?
We provide our own cleaning supplies and equipment for every job we perform. Our cleaners wide range of cleaning products at no extra cost. Now if you have special requirements and special products you want the professional to use. Just provide it. And tell them how to use is. We won’t be hold accountable for damages done with you products.
How many cleaners do you send?
Depending on the job we send 1 to 3 cleaners. Now if you have preferences or special needs please let us know. We work with hundreds of cleaners.
What time will the cleaners arrive?
We have a 2 hour window arrival time. Cleaners will arrive between 08-10AM, from 10-12PM, from 12-2PM, from 2-4PM and from 4-6PM. Remember the time of the job while booking.
Do I need to be home for my booking?
We require our first time customers to be home before and after the job. Show the cleaners around and at the end be present to assure everything is clean to avoid issues. Once you know how services just book online.
Can you provide a replacement cleaner if my cleaner goes on holiday?
Can I leave my keys with my cleaner?
Payments
How do I change my credit card?
For all bookings, we require a credit or debit card on file to hold and guarantee the reservation. Same as a hotel booking. The card is only charged at the end of the booking when cleaner checks out. You can change you the card on file by loging into your account or by calling our customer service.
When will I be charged ?
A hold is put on the amoumt 24 hours before the cleaning to verify that the card is valid. Payment for the cleaning occurs at 7pm estern time at the end of the day of your cleaning.
How do I redeem a discount code, voucher, or gift card?
You can redeem the code when you book online your house cleaning service or when you call our customer services tell us you a a coupon and don’t forget the coupon CODE.
How do I pay?
We only accept debit or credit card payment. No payment by cash or check. All major cards such as American Express, Discovery, MasterCard, Visa. For tracking issues and that way check don’t get lost or wet with the cleaners apron.
Will I be charged if I cancel my booking?
We do have a 48 hour cancellation policy. a $70 fee may apply if you don’t respect that policy. We work really hard to make good cleaners available. So if we want to keep good cleaners around we need to pay them also if there is a no shoe.
Should I give the cleaner a tip?
100% of the tip amount goes to cleaners. Feel free to give that to them directly cash or you can add it on the booking by logging into your account.
How do I edit a booking?
You can log in into your account to update your booking or make any changes. Remember cancellations fees may apply for 48 hours before.
Our Services
How much will it cost?
Our house cleaning services are priced by the size of your home. Select the size of you home to get pricing. Remember estimates are based on regularly maintain house. Fees may apply when extreme messy.
What is a deep clean?
Home dusting (furniture etc..) and All Floors vacuumed + mopped
Bathrooms: tub, toilet and sink area thoroughly cleaned and disinfected
Kitchen: Wipe down all counters, backsplash, sink area, spot cleaning the outside of cabinets
Small Appliances (Microwave, coffee machine) In and Out.
– Blinds
– Doors
– Ceiling Fans
– Baseboards
How do I know what's been cleaned?
All our cldeaning included our
REGULAR CLEANING
Home dusting (furniture etc..) and All Floors vacuumed + mopped
Bathrooms: tub, toilet and sink area thoroughly cleaned and disinfected
Kitchen: Wipe down all counters, backsplash, sink area, spot cleaning the outside of cabinets
Small Appliances (Microwave, coffee machine) In and Out.Bigger Appliances only outside (Fridge, Oven) but inside can be add
You can then ADD your Packs and Extras.
Do you offer carpet cleaning?
We do not provide carpet cleaning. We only vacuum carpet with a regular vacuum. We dont do anything outside.
Is there anything you can’t do?
We don’t do anything outside the home. When there is roaches or feces or blood cleaning will be canceled and the cancelletion fees may apply.
Ready To Book A Cleaning?
100% Guaranteed Bonded and Insured Cleaners 5 Star Rated Service
Schedule, Manage & Track your cleaning
Schedule, Manage and Track your cleaning session in few click with our iPhone and Android phone app. Download is few easy steps and get the best cleaning experience of your life.
