Our Onboarding Process
Our Onboarding Process
We have systems in place that allow our clients to have an automated and worry-free experience. We sync with your Airbnb, HomeAway, or Vrbo calendar or integrate directly with your PMS (Guesty, BookingSync, etc.) to automatically see your check-outs and check-ins so we know when to have your vacation rental clean and guest-ready.
1) FILL OUT OUR ONBOARDING FORM (BELOW) TO REQUEST OUR SERVICE:
- We will contact you once we have reviewed your information.
2) LET'S SCHEDULE A WALKTHROUGH IF NEEDED:
- Do you have any additional questions? Do you think it would make sense to do a walkthrough? No problem!
3) WE'LL CREATE YOUR ACCOUNT AND SYNC WITH YOUR CALENDARS:
- We will connect with you and confirm the first few bookings to check we are syncing accurately.
4) SAY YES AND WE'LL START MANAGING YOUR TURNOVERS:
- We are ready to go, just say the word and switch on your professional turnover specialists.
5) HASSLE-FREE INVOICING:
- No payments in advance necessary. Your invoices will be sent on an automatic schedule and can be paid online with just a couple of clicks1
New Client Onboarding Form
All the information you provide in the form below will help us to provide you with a bespoke turnover service that meets your needs and exceeds your expectations. If you have questions, please call us any time 843-800-2788
Here are some FAQs for our Client Onboarding Process:
Do I have to confirm my bookings or check-outs with you so you know when to turn over my place for the next guests?
If we're synced with your Airbnb/HomeAway/Vrbo Calendar or integrated with your PMS, then we can see your turnover schedule and you don't have to confirm every turnover cleaning with us. However, please feel free to occasionally check in with us if you want to make absolutely sure that we have your turnaround on our schedule.
When and how shall I communicate any early check-ins, late check-outs, last-minute bookings, or any other guest or owner requests?
The sooner the better, so we can make sure to manually put the request in our system for our next scheduled service. If there are any last-minute bookings or changes to one of your reservations, please call us at 843-800 2788, communication is crucial to make sure your guests are happy.
What's included in my turnover service?
5-star hotel-like Turnover cleaning with fresh clean linens.
Quality check before check-in by a professionally trained inspector (guest-ready check)
Inspection, maintenance & damage report
Re-stocking of your own supplies (if stored in bulk in a locked owners closet or shipped to our warehouse. We store your supplies for free and place the appropriate amounts for each new guest)
Re-stocking of our supplies is an additional fee
Call-back option for guests in case something was missed. We'll come back within 6-24 hours to touch-up on the missed area for free.
Automated hands-free scheduling & booking process
2-click online invoicing
Do you let me know about the condition of my property after each guest so I can rate them?
If guests have left your vacation rental in good condition, you will not hear from us, and you can leave your guests a positive review. If we find your place in a more dirty state than usual, we will definitely let you know straight away and work with you to bring your vacation rental back to its original high standard of cleanliness and good state of repair.
Do you inform me about any missing items, damages, or maintenance items?
As part of the pre-clean inspection, your turnover specialist will look for anything left behind by guests, damages, and items that require maintenance. If we find anything, we will notify you immediately.
After you reported a maintenance item, do you take care of it?
We are in the process of setting up a maintenance service for our clients. Until this is ready, we are happy to make recommendations for the help you need.